Tidio Lyro AI Pricing in 2026: What You Pay
Tidio is a customer-service platform combining live chat, chatbots, and a Lyro AI agent that answers customer questions automatically. Tidio Lyro AI pricing in 2026 runs across Free ($0), Starter (about $29/month), Growth (about $59/month), and Plus (from $749/month). The catch: Lyro AI, the automated agent, is billed separately as an add-on from about $39/month on the lower plans. Prices are standard monthly rates from the official pricing page, retrieved July 2026.
What is Tidio and Lyro AI, and who is it for?
Tidio is a customer-support tool that puts a chat widget on your website, handles live chat and chatbots, and adds Lyro AI — an AI agent that reads your help content and answers customer questions on its own. It fits small e-commerce stores, service businesses, and solopreneurs who get repeat questions ("Where's my order?", "What are your hours?") and want to answer them without staffing a live chat all day.
Lyro AI is the headline feature. Instead of a rigid rule-based bot, Lyro pulls from your FAQs and knowledge base to reply in natural language and can resolve a large share of routine tickets without a human. Tidio markets Lyro as resolving up to 70% of common inquiries. For an appointment business or a small shop, that means fewer after-hours messages sitting unanswered until morning.
How much does Tidio cost in 2026?
Tidio costs $0 on Free, about $29/month on Starter, about $59/month on Growth, and from $749/month on Plus, using standard monthly rates as of July 2026. Annual billing saves roughly 17%. The base plans differ mainly by how many billable conversations they include and which automations unlock; Lyro AI conversations are counted and often billed separately from human live-chat conversations.
| Plan | Price (monthly) | Billable conversations | Lyro AI included | Best for |
|---|---|---|---|---|
| Free | $0 | 50 / month | 50 total (lifetime) | Testing live chat |
| Starter | ~$29 | 100 / month | 50 total (lifetime) | Solo / very small |
| Growth Popular | ~$59 | 250–2,000 / month | Add-on only | Growing stores |
| Plus | From $749 | Custom | Lyro Connect included | Larger teams, SSO |
Prices and limits change often — verify on the official pricing page before deciding.
Is Lyro AI included in the Tidio free plan?
Lyro AI is included in the Tidio free plan only in a limited trial form: 50 Lyro AI conversations total for the life of the account, not 50 per month. Once those 50 are gone, Lyro stops answering unless you buy the Lyro add-on or move to a plan that bundles it. The free plan's 50 billable live-chat conversations do reset monthly, so the two limits behave very differently.
On Free and Starter, "50 Lyro conversations" is a one-time lifetime allowance, not a monthly reset. A store that gets a busy week can burn through all 50 in days, and after that the AI agent goes quiet. To keep Lyro running you either add the Lyro bundle from ~$39/month or jump to Plus at $749/month.
This is the single most misunderstood part of Tidio pricing. The advertised "$29 with AI" reads like Lyro is baked in, but the AI you are actually paying for as a recurring feature lives in a separate add-on. Read the Lyro column before you commit, because the sticker price of the base plan is not what a working AI setup costs.
How much does Lyro AI really cost?
Lyro AI really costs around $39/month for 50 AI conversations as an add-on, or about $32.50/month billed annually, as of July 2026, and scales up as you buy larger bundles. The fully-included, uncapped Lyro experience — with departments, Lyro Connect, and a resolution guarantee — sits on the Plus plan from $749/month. So a realistic small-business bill is a base plan plus a Lyro bundle, not the base plan alone.
Work out your true monthly number before signing up. A common small-store setup is Starter at ~$29 plus a Lyro add-on at ~$39, landing near $68/month for live chat with working AI. Compare that to what the questions cost you in time today: if Lyro deflects even a few hours of repetitive replies each week, the add-on pays for itself. If your chat volume is thin, the AI sits idle and you are overpaying.
Is Tidio worth it for a small business?
Tidio is worth it for a small business that already gets steady website chats and wants live chat plus automation in one place. The free plan is a genuinely useful way to test live chat with no card. Lyro AI is worth adding only once repeat questions pile up enough that deflecting them saves real time. Below that threshold, the AI add-on is cost without payback.
Our recommendation: start on the free plan and run live chat for two to three weeks. Watch how many conversations are the same handful of questions. If Lyro could answer most of them, add the Lyro bundle and measure the deflection rate. If your traffic is low or your questions are all bespoke, skip the AI and keep Tidio as a simple live-chat and chatbot tool — or use the free tier until volume justifies more.
Frequently asked questions
Is Lyro AI free on the Tidio free plan?
Lyro AI is only partly free on Tidio. The Tidio free plan includes 50 Lyro AI conversations total for the lifetime of the account, not 50 per month. Once those 50 are used, Lyro stops answering unless you add the Lyro add-on or upgrade. The free plan's 50 billable live-chat conversations, by contrast, do reset every month.
How much does Tidio cost per month in 2026?
Tidio in 2026 costs $0 on Free, about $29 per month on Starter, about $59 per month on Growth, and from $749 per month on Plus, based on standard monthly rates as of July 2026. Annual billing cuts roughly 17%. Lyro AI, the automated support agent, is billed separately as an add-on on the lower plans.
How much does the Tidio Lyro AI add-on cost?
The Tidio Lyro AI add-on starts around $39 per month for 50 AI conversations, or about $32.50 per month billed annually, as of July 2026. It scales up as you buy larger conversation bundles. Full, uncapped Lyro handling with a resolution guarantee sits on the Plus plan at $749 per month and up.
What counts as a conversation in Tidio pricing?
In Tidio pricing, a billable conversation is a unique visitor your team or Lyro AI talks with in a set period, not a single message. A back-and-forth chat with one customer counts as one conversation. A Lyro AI conversation is counted separately from a human live-chat conversation, which is why the two limits on each plan are listed apart.
Is Tidio or Lyro AI worth it for a small business?
Tidio is worth it for a small business that gets steady website chats and wants live chat plus some automation in one tool. The free plan is a fair way to test live chat. Lyro AI earns its keep only if it deflects enough tickets to cover the add-on. If volume is low, start free and add Lyro once repeat questions pile up.
The bottom line
Tidio is a solid live-chat and chatbot platform, and Lyro AI is a capable support agent — but the pricing rewards people who read the fine print. The base plans are cheap; the AI that makes Tidio interesting is a separate, recurring add-on. Start on the free plan, prove that Lyro would deflect real volume, then pay for it. Buy the AI to solve a problem you can measure, not because it is bundled into the headline price.
